Income Officer

Job Description

To carry out home visits or virtual face to face contact in connection with income recovery or arrears prevention
To maintain an up to date knowledge of housing and welfare benefits and provide information and signpost tenants to relevant agencies.
To work alongside the Income Management Manager and other relevant officers across the Group to coordinate a response to the Government’s Welfare Reform agenda ensuring policies and procedures are amended to reflect legislative and regulatory changes and effective systems are created to collect relevant data and measure the impact of welfare reform.
To liaise with Housing Benefit departments and the Department of Work and Pensions to encourage prompt and accurate payment of claims, and speedy resolution of problems.
To investigate and pass for payment Housing Benefit overpayment requests.
To attend Housing Benefit and Court user group meetings as directed by the Team Manager.
To produce exception reports where there are exceptional reasons for the procedure not being adhered to.
To ensure the preparation and service of legal notices are carried out in line with current procedures.
To ensure that clear and up to date information is maintained on the organisations CRM and associated databases.

2 -3 years’ of working in a social housing environment
2-3 years’ experience of working in income recovery
Experience of preparing court papers apresenting cases at County Court
5 GCSE’s or equivalent to include maths and English or other relevant professional qualifications
Clean driving licence with access to a vehicle
A demonstratable knowledge of Housing and Welfare Benefits.
Computer literate understanding of spreadsheets and ability to use various software packages.
A working knowledge of legislation and the regulatory requirements relevant to the department.
High level of numeracy and literacy
Understanding of health and safety responsibilities, including lone working.
Experience of working with Microsoft applications
Good understanding of social housing issues
A demonstratable knowledge of best practice in income management and debt collection

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