Job Description
- Deliver a client file review service in line with Service Level Agreements
- Respond to client queries in a timely, clear and concise manner, setting customer expectations in respect of timescales anticipated, and recording information in line with business standards
- Provide oral feedback to clients in respect of client file reviews as required
- To report to the Head of Compliance any specific issues or concerns regarding the client firms which might realistically affect their ability to trade, or affect their, or ability to fulfil its commercial and contractual obligations to one another.
- Maintain a CPD record in line with FCA requirements for regulated individuals
- Generate reports and summaries of thematic reviews/file assessments as requested by the Head of Compliance
Licences and Qualifications
- Minimum of QCF Level 4 Diploma qualification with a desire to continue to study through to level 6
- Experience in a compliance/technical area of a support service, network or IFA business.
- Detailed knowledge of regulatory framework required to carry out client file review
- Experience of providing feedback to IFAs in relation to client file quality or T&C issues
- Proficient Microsoft Office suite skills – Word, Excel, Outlook
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