Job Description

  • Provide accurate and effective support to the Client Liaison division in its handling of complaints.
  • Act as quality gatekeeper, by carrying out quality checks on non-complex complaint investigations.
  • Act as a point of contact for other team members to discuss complaint findings and outcomes.
  • Ensure complaints are handled in line with the principle of treating clients fairly and in a cost-effective manner

Licences and Qualifications

  • Experience of regulated complaint handling within the financial services industry.
  • Experience of acting in a Quality Assurance role preferred
  • Excellent communication skills, both verbal and written, and the ability to make appropriate, equitable and pragmatic decisions while clearly documenting reasoning and action required.
  • Excellent attention to detail.
  • PC Literate – including Excel, Word, Outlook.
  • CII Level 3 Certificate in Financial Services (or equivalent)

Location

Downtown

Duration

Permanent

Vacancies Available

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